Mobile Device Management (MDM) and related Customer Service Console (CSC) Intranet and Self-Service Console (SSC) web interfaces provide customer service and residential associates with device-management services through self-service interfaces. The new ALU-MDM system entailed the need to update and integrate existing CSC and SSC consoles with the new mobile device management system. ITware prepares CSC […]
The new CRM and billing system (NG-BOSS) developed by ITware intends to integrate the domestic and international industry trends and standards fully all along with keeping in mind the expected future business and regulatory changes. too complicated systems with too many parts need of manual intervention into the processes inconsistent data management slow and circumstantial […]
DMS One Zrt. Has asked our company to develop an electronic signature interface for ÁVDH’s existing document management system. The object of the task is to implement a document authentication service that is recaptured by the authentication system by generating the document, identifying the author of the document, passing the data to the service, providing […]
In 2010, Magyar Telekom started a large-scale IT transformation. The “Pillangó” Project in 2010-2013 was one of the largest IT projects in Central-Europe, aiming to consolidate billing and CRM systems used by the company. ITware, as one of Telekom’s most important billing and CRM developers, is one of the 5 largest home delivery companies involved […]
Magyar Telekom’s corporate business (T-Systems) has created a new online self-service interface for its corporate customers through which one-off access and a unified environment are available to users of popular services. The new portal also provides online customer service and chat services for helping with the billing and use of other features. The service, that […]
Agile Transformation The aim of the agile transformation of ODIGEO and the development of a successful development process was the goal. The company has long been struggling with internal communication channels lacking transparency and a high rate of migration. They decided to introduce the SCRUM framework in which ITware’s experienced colleague came to their aid. […]